PAYMENT AND RETURNS
Only defective/damaged (completely demolished if any) products will be accepted for returns/refunds.
If customer wishes to return or exchange a product, you must intimate drayurved.com within 48 hours (2 working days) of receiving the product by you.
Only those products will be eligible for return policies which are received by drayurved.com within 10 working days of the date of delivery.
drayurved.com has the rights to verify whether the product returned is defective/damaged and based on the verification drayurved.com will either reship/replace the product to the customer.
Product with tampered or missing serial number will not be accepted.
If the Product is damaged after use/opening, then drayurved.com is not responsible for it.
Customer will have to pay the shipment charges for the replaced/reshipped product.
If the product stock is unavailable, due to any reason then a request for the refund will be initiated and the same shall be acknowledge to the customer through registered email.
Customer needs to acknowledge within 24 hrs of the Delivery of in cases of product missing, transit damage and dead on arrival cases.
If the customer places the order and due to any reason (unexpected lack of inventory or any other reason) the retailer is not able to ship the product, the order will be cancelled and the amount will be refunded.
The payment will not be provided to the respected retailer until the user receives the product he orders and changes his status to ‘Delivered’ drayurved.com. If the delivery fails within the specified period of time, the order will be cancelled and the amount will be refunded to the user.
If the seller reports order as shipped and delivered from their side and the user does not raise an alert within 2 days the money would be transferred to the seller.
Customer needs to inform drayurved.com within 24 hours of the Delivery of in cases of accessory missing, transit damage and dead on arrival cases.
Only those products which are returned from the customers as per the acceptable return policy and for which the replacement is not possible will be eligible for refunds.
CASH ON DELIVERY
If the order was placed on Cash on Delivery, will refund amount through a cheque in favors of the “billing name” provided at the time of placing the order.